Michael Carroll was interviewed by David Shifrin for The Art of Change.
A sample:
Too often, vision is driven by spreadsheets, competitive analysis, product plans, service planning, and marketing. All those are important, of course. But relying on those views too much can come back and bite you if you haven’t spent time feeling your sales rep’s pain, exploring your warehouse and fulfillment problems; listening to your vendors, customers and patients. What are people going through? What do they have to say? What would make their life better? The question for the visionary leader is: do all my stakeholders recognize themselves in my vision? Are they included?